Security you can rely on. Privacy your employees deserve.

Amara (Squadgain Techlabs Pvt. Ltd.) collects limited personal and non-personal information from users, customers, and their interactions (such as contact details, usage data, and survey responses). We apply strict administrative, technical, and physical safeguards to protect this data against unauthorized access, loss, or disclosure. For full details, please refer to our Privacy Policy.

By accessing or using Amara services, users agree to abide by our Terms of Use. These terms outline the rights and responsibilities of all parties, including restrictions on unauthorized use, confidentiality obligations, and compliance with applicable laws. User data is treated as proprietary and will not be disclosed without prior consent, except where legally required. See our Terms & Conditions for details.

Amara provides a Data Processing Addendum (DPA) to customers who act as data controllers. The DPA defines Amara’s role as a data processor, incorporating GDPR-aligned obligations such as confidentiality, security measures, breach notification, and adherence to Standard Contractual Clauses (SCCs) for international transfers. Enterprise customers may request a signed copy of the DPA by contacting our support team.

To deliver our services, Amara relies on carefully selected third-party providers (“subprocessors”) for specific functions such as hosting, communications, and analytics. All subprocessors are assessed for security and compliance before onboarding.
Our current subprocessors include:
• Amazon Web Services (AWS) – Cloud infrastructure and hosting (India & Singapore regions)
• Google Cloud Platform (GCP) – Cloud services and storage
This list is kept up to date, and customers will be notified of any material changes in advance.

Amara’s security framework combines people, process, and product security to safeguard customer data. Employees undergo mandatory security training and background checks. Our platform supports two-factor authentication (2FA), regular vulnerability assessments (including internal and external VAPT), and automated patching to maintain a secure environment. For a detailed technical overview, refer to our Security Page.

We take the security of our platform seriously and welcome reports from the security community.
If you discover a vulnerability or security issue, please report it responsibly by emailing us @: security@amara.ai
When submitting your vulnerabilities report, please include:
• Affected system or page
• Steps to reproduce the issue
• Potential impact and severity
• Any supporting screenshots or proof-of-concepts (optional)
Our security team will acknowledge your report.