Thanks for taking the time to read our General Terms. We’ll try to keep things simple, but it’s important that you understand your rights and responsibilities, so please keep reading.
By accessing this website we assume you accept these terms and conditions. Do not continue to use www.amara.ai or dashboard.amara.ai, if you do not agree to take all of the terms and conditions stated on this page.
This contract is between Squadgain Techlabs private Limited ( (hereinafter referred to as the “Squadgain or “AMARA”) & Customer( (hereinafter referred to as the “User”)

1.APPOINTMENT

• User hereby engages Squadgain to provide the Services, to User and, Squadgain hereby accepts such appointment and agrees to render certain Services to User for the consideration and on the other terms and conditions contained herein below.

• Squadgain grants the User a non-exclusive, non-transferable, non-sub-licensable, and royalty-free license to reproduce, install, and use the data internally, solely for purposes of using it in connection with the Services.

• User hereby appoints the Service Provider, on a non-exclusive, principal-to-principal basis for the supply and providing of Services as per the terms of this Agreement. It is expressly understood by the User that this Agreement does not confer any exclusive right with respect to the Services to be rendered under this Agreement; further, the Service provided by the Squadgain is also offered on a non-exclusive basis. Squadgain however reserves the right to appoint or partner with other service providers in respect of the Services.

2. SERVICES

• The Services shall be provided: (i) in accordance with the conditions, methods, and timelines agreed between the parties and (ii) at such times and places, mutually agreed by the parties, from time to time.

• In the event that either User or Squadgain is desirous of varying/adding/reducing the scope of Services, then the party requesting the change shall notify the same to the other party. If such variation/addition/reduction impacts the terms and conditions hereof or in the relevant Annexure, the Parties shall mutually agree on the amendments to be carried out and accordingly modify this Agreement and/or the relevant Annexure.

3. REPRESENTATION AND WARRANTY

Squadgain represents and warrants to the User:

• Squadgain has been validly existing under the laws of India and eligible to provide the services under this agreement.

• Upon executing, this Agreement shall form a valid binding contract enforceable against Squadgain.

The User represents and warrants to Squadgain:

• The User has been validly existing under the laws of India and eligible to obtain the Services under this Agreement.

• The User undertakes and warrants that the information and documents provided through KYC or e-KYC have been validly obtained.

• Upon executing, this Agreement shall form a valid binding contract enforceable against the User.

• The User shall not utilize the Services in any manner except for the purposes specifically permitted under this Agreement.

4.COMPLIANCE OF LAWS

The Parties hereto agrees that it shall comply with all applicable local laws, ordinances, and codes in performing its obligations hereunder, including the procurement of licenses, permits, certificates, and any other requirements with regard to its employees or persons engaged by that Party and such taxes, licenses as may be applicable under this Agreement.

5.PROFESSIONAL RESPONSIBILITY OF SQUADGAIN

In providing the Services, Squadgain will:

• Exercise the same degree of professional competence, care, skill, diligence, and prudence as is normally exercised by professionals in the field of Squadgain; (ii) provide the Services in a timely manner in accordance with the instructions of the User and terms hereof; (iii) fulfill such incidental duties and responsibilities in connection with the Services; (iv) devote the required resources, time and attention necessary to satisfactorily provide the Services; and (v) not knowingly do any act or thing which may injure or tend to injure or adversely affect the reputation of User and its business.

• Squadgain undertakes to resolve all the technical issues within the assigned scope, and in any case within the ambit of the Services provided, in a timely manner, which may arise while providing Services under this Agreement.

• During the tenure of this Agreement, Squadgain shall create an account for the User to use and access the Dashboard, in order to carry out Services.

• Squadgain may store personally identifiable details of the User’s service accounts. It may also automatically receive and record server logs from the User’s browser, including IP addresses, cookie information, SMSs, Dashboard history, etc., in relation to the provision of Services. This data is governed by Squadgain’s Privacy Policy.

• Squadgain shall be solely responsible for the development, operation, and maintenance of the Squadgain Platform.

6.PROFESSIONAL RESPONSIBILITY OF USE

• User shall: (i) provide Squadgain with the requisite inputs in a detailed and timely manner, as considered necessary by it to enable it to discharge its obligations hereunder in an efficient manner; (ii) render all necessary assistance and cooperation to Squadgain as reasonably required in the performance of the Services.

• The User shall not use the Services illegally and/or for any prohibited activity or for conducting any illegal activity under applicable laws. The User shall not use the Services for spam, unsolicited email; in any way violate applicable laws.

• The User shall not create a false identity for the purpose of utilizing the Services and misleading others.

• The User is responsible for maintaining the security and privacy of its account, at its’ end.

• The User shall not reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive source code from Squadgain ’s Intellectual Property.

• The User shall promptly inform Squadgain of any updates or upgrades to Users systems that could affect the Services.

7.COMPENSATION AND PAYMENT TERMS

• Squadgain Services are billed on a subscription basis (Subscription) and you will be billed in advance on a recurring, periodic basis (called a Billing Cycle). The Billing Cycle for your Subscription is outlined in the Master Service Agreement.

• You agree to pay Squadgain any fees for each Service you purchase or use, in accordance with the pricing and payment terms presented to you for those Services in the Master Service Agreement. Fees paid by you are not refundable.

• Squadgain may change its fees for Services at any time. Except where you exceed the User limit indicated in a Master Service Agreement, any changes to fees will apply from the start of your next Subscription Term.

• If your use of the Services during a Billing Cycle exceeds the User limit indicated in the Master Service Agreement, we may charge you for the additional Users on a pro-rata basis for the remainder of that Billing Cycle.

• Except for any payments specifically described in this Agreement, each Party will be responsible for its own costs and expenses incurred in meeting its obligations under this Agreement.

• Your Subscription for any Services will automatically renew at the end of each Subscription Term unless you cancel the automatic renewal of that Service by providing us with written notice during the current Subscription Term for that Service.

• To avoid doubt, automatic renewal does not guarantee that the price for Services paid during the previous Subscription Term will remain the same for the next Subscription Term.

8.PAYMENT METHODS

You authorize us to charge for fees using the payment method indicated in the Service Order. Unless otherwise agreed, payments for invoices are due 30 days after the invoice date. If you elect to pay by credit card, debit card, or any other billing method that supports automatic recurring payments, we will initially attempt to charge you using that billing method when payment is due, and payments will be considered overdue if payment is not received within 30 days of that due date. If Squadgain is required to initiate legal action due to non-payment of fees, the Customer shall bear all costs resulting from the collection of such fees. You agree to keep your billing and billing contact information current and accurate.

9.CONFIDENTIALITY, DATA PROTECTION, AND PRIVACY:

• Parties mutually agree to maintain the confidentiality of all Confidential Information provided under this agreement.

• Parties shall be permitted to use the Confidential Information only for exercising rights granted under this Agreement. Receiving Party shall not use the Confidential Information for any other purpose, commercial or otherwise without the disclosing party’s written permission.

• Receiving Party shall implement adequate security measures for maintaining the secrecy of Confidential Information of disclosing party. Such measures shall not be less than the measures taken by them to safeguard its own Confidential Information of the like nature.